Terms and conditions

1.- Object and generalities
These General Conditions of Contract, together with the particular conditions that may be established, regulate the conditions of purchase of products through the website www.neumaticosclasicos.com, owned by Pneum Galacta, SL The use of the services of the portal, as well as the acquisition of any of the products offered implies acceptance by the User, without reservations of any kind, of each and every one of these General Conditions. The registration in the portal and the use of the services implies that your data as a User will become part of the Pneum Galacta files, and its treatment will be in accordance with the provisions of the Privacy Policy, which the User expressly declares to know and accept .

2.- Information about the products

The photographs, graphic or iconographic representations and videos related to the products, as well as trade names, trademarks or distinctive signs of any kind contained, are intended to provide the most information, however, the User must take into account that they have a purpose indicative and, as a result, are not exhaustive.
Pneum Galacta does not guarantee that the portal is available at all times without interruption, secure and without errors. The use of the portal will be made at the User’s own risk. Pneum Galcta assumes no liability especially in relation to the results that may be obtained through the use of the portal and the accuracy of the information obtained.
Pneum Galacta reserves the right to decide, at all times, the products offered to Users through the portal, understanding, unless otherwise provided, that new products will be governed by the provisions of the General Conditions that are in force at that moment.
Likewise, Pneum Galacta reserves the right to stop providing access, at any time and without prior notice, to any of the products offered on the portal.

3.- Protection of intellectual property

The creative content of www.neumaticosclasicos.com, for example, texts, photographs, graphics and videos as well as the database are subject to the protection of the law of copyright and other rights of protection. The content of the portal may not be copied, disseminated, modified or made accessible to third parties. To the extent that it is not indicated otherwise, all trademarks are protected by trademark law. Through oprtal no license is granted for the use of intellectual property by us or by third parties.

4.- Prices of the products

The prices of the products offered through the portal include all applicable taxes. The shipping costs of the products on behalf of the buyer, will be detailed and broken down in the “Basket” section.
Pneum Galacta reserves the right to modify the prices reflected in the Website, at any time. The products will be billed at the current price reflected on the Website, at the time of order registration.
Prices may vary from one channel to another, there may be, for example, differences between the web price and that of physical stores. There may be promotions that only affect one of the channels. Each channel (store) reserves the right to carry out its own promotions.

5.- Payment of the products

The payment of the price of the goods purchased and the shipping costs, which will appear on the screen, may be made by credit or debit card and through other payment systems indicated at any time on the Website.
To proceed with the payment, the User must follow the instructions that appear on the screen depending on the payment system chosen.
The User must notify Pneum Galacta by email of any undue or fraudulent charge in the account provided for purchases in the portal, in the shortest possible time.

6.- Delivery of the products

(6a) Pneum Galacta agrees to deliver the products purchased by the User in the purchase process in the shortest possible time, and in any case, within thirty (30) calendar days from the date of formulation of the order. The delivery will be made, at the address indicated for this purpose in the registration process on the portal, products will not be delivered in post offices or booths.

In the event that, due to circumstances of force majeure, a product is not available after the purchase has been made, Pneum Galacta will inform the User by email of the total or, if applicable, partial cancellation of the order.

The partial cancellation of the order does not give the right to cancel the entire order, without prejudice to the exercise of the right of withdrawal corresponding to the User in accordance with the provisions of these General Conditions.

Pneum Galacta will not be liable for errors or damages caused in the delivery when the delivery address provided by the User does not conform to the place of delivery desired by the same.

In the event of simultaneous orders from different buyers, which cause the end of possible or final stock of a product, the terms may be altered, as they are subject to the order of reservation and the availability and / or supply of goods by of the suppliers. Pneum Galacta will inform the Customer, as soon as possible, of any delay exceeding 14 days on the scheduled date, in order for it to express its wish to maintain or cancel the order.

The delivery times indicated represent the time normally required to deliver the products and are provided solely for informational purposes, without any commitment or guarantee of self-respect by Pneum Galacta.

(6b) The delivery will be considered made when the transport company has placed the product (s) at the disposal of the User and the user has signed the delivery receipt. It is up to the User to verify the product (s) upon receipt and to record any reservations and claims, deterioration in the product or packaging or lack of conformity, in the delivery receipt document with the same carrier. If these are not visible externally, the User must inform Pneum Galacta within 24 hours of receipt.

(6c) Pneum Galacta will not be responsible for the failure to comply with its obligations when it is due to events that could not have been foreseen, or that, even if foreseen, were unavoidable, or impediments beyond its control (both in cases of force majeure as a fortuitous event), including, among others, acts of government or of the Administration, own or third party or general labor strikes, lockouts, civil unrest, earthquakes and any other natural disasters, lack or impossibility of obtaining raw materials , supplies or equipment, lack of operation of the facilities, etc.

(6d) In the event of a delay in receiving or withdrawing the merchandise by the Customer, Pneum Galacta may store the merchandise, at the Customer’s expense and risk, on its premises or on those of a third party, and the Customer will come forced to pay so many expenses are caused to Epto or the third.

(6e) Except as provided in these General Conditions or unless otherwise provided in the law, Pneum Galacta shall not be liable for any damages that may arise from the delay and / or failure to deliver the goods, in particular the profit dismissal or any loss or damage arising from the delay or loss of production that, as a result of the delay, the User may suffer.

7.- Return of products

(7a) The User will have a maximum period of fourteen (14) calendar days from the delivery of the product to cancel, in whole or in part, the purchase of the product, in accordance with the applicable legislation.

Once the term of fourteen (14) calendar days has expired, Pneum Galacta will not accept refunds for withdrawal of product purchases.

The User will assume the shipping costs for return in case of exercising the right of withdrawal.

In the case of desisting from the purchase of a product, the User must put in by sending an email. In any case, in the event of abandoning the purchase, the following requirements must be met:
1) The product must be in the same condition in which it was delivered and must retain its original packaging and labeling.

2) The return must be made using the same box or envelope used in the delivery or, failing that, in a similar format that guarantees the return of the products in perfect condition.

3) A copy of the proof of purchase and the delivery note of the products must be included in the package, which also indicates the products returned and the reason for the return.

 (7b) Without prejudice to any other rights that may correspond, the User will be entitled to a refund of the price of the defective products or the products delivered if they do not correspond to the order made by the User.

Alternatively to the above, the User shall have the right to claim, and to be delivered, an equal product, in perfect condition.

In the cases of return of defective products or that do not correspond to your order, this must be done by the User through the procedure established in section (7a) above, although the User, in this case, should not deal with the return costs of these products.

Provided that the User has followed the procedure established in section (7a) above and the requirements established in this section have been met, Pneum Galacta will reimburse the price paid for the returned products that are defective or do not correspond to the order of products made by the User, in accordance with the provisions of subsection (7c) below.

(7c) Provided that the User has followed the procedure established in this section and the requirements established therein have been met, Lavinia will reimburse the price paid by the User corresponding to the returned products. In the event that the return is made in exercise of the right of withdrawal of the User described in section (A) Pneum Galacta not pay or face the costs and / or return costs.

The User shall not be entitled to a refund of the price of returned products that are not in the same condition in which they were delivered, or the requirements established in these General Conditions have not been met.
The partial returns of an order will result in the refund of the price corresponding to the product or products actually returned.

(7d) Pneum Galacta will not accept returns if the product is not presented in perfect conditions. They will be excluded from the right of withdrawal, given their special characteristics: those products that are subject to market fluctuations beyond the reach of the seller, all those products that have been developed tailored to the customer, and those products that were specifically ordered for the User .

8.- Manufacturer’s Commercial Guarantee

All the products sold by Pneum Galacta include the manufacturer’s official warranty, which, in addition to manufacturing defects, also covers possible failures during this warranty period. Most manufacturers have efficient repair services close to home or through their online support.

Many incidents are solved following the guidelines indicated in these supports without the need to return the product to a technical service.

We strongly recommend that you check the documentation of your product or the manufacturer’s online support in which you will be informed of the contractual data of your guarantee, problem solving, steps to follow, deadlines, coverage, etc.

In case Pneum Galacta manages the repair with the corresponding authorized workshop of the brand, the shipping costs will be at your expense. We will limit to applying the conditions established in the guarantees of each manufacturer.

9.- Protection of data and use of the User’s data. Privacy Policy

The User expressly consents to Pneum Galacta using their data provided in the course of contracting as a necessary requirement for such contracting and to communicate them to third parties that are necessary for the proper execution of the contract and delivery of the order, carriers or banks, for example .

Pneum Galacta may also carry out other data communications provided by law, as well as processing data in Spain or any country of the U.E. where it has facilities or servers, and make international transfers of data to countries that are not members of the EU, for which the User expressly consents, all in accordance with the provisions of the law and without prejudice to the right of access, cancellation , rectification or opposition, which the User may exercise at any time.

10.- Law and applicable Jurisdiction

These General Conditions are governed and interpreted in accordance with Spanish law.

In the event of any discrepancy or claim between the parties in relation to the fulfillment or content of these General Conditions, the parties agree to submit the decision of the matter submitted to the competent Courts and Tribunals in accordance with the legislation applicable.

11.- Conditions

The conditions contained in this document can be modified by Pneum Galacta without prior notice and will be valid from the date of publication in www.neumaticosclasicos.com.